Summary

Over 18 years of progressive engineering and management experience in Video, Voice, Unified Communication and Internet Technologies.

Technical Specialties: VoIP(Residential and Commercial), Unified Communications, SIP, MGCP, RTP, RTCP, IMS, DOCSIS1.0/1/1/2.0/3.0/3.1, CCAP, PacketCable, Cloud and Converged services, Analog and Digital Cable TV services, CVP-2, IMS, SRM, Circuit/Packet switched networks, 3GPP, LTE, DPI, QOS, PCMM, COPS, CMTS, EdgeQAMs, Cable Modems and EMTAs, IP routing and switching, Networking, TCP-IP, BGP, OSPF, Multicast, VPN Tunnels, DNS, DHCP, RADIUS, ISDN, HFC Plant and Application Services, Wireshark, Router and switch configurations.
Management Specialties: Network (Voice, Video and Internet) operations, Product Management, Service delivery and launch, Agile environment, SaaS, Cloud Technologies, Customer compliance and satisfaction, CapEx and budget planning, Asset Inventory management, Team management, Vendor relations, Due diligence, Mergers and Acquisitions, ISO certification, internal and external customers training.
Software Specialties: Software development (RTOS, VxWorks, Linux, C, C++), SQA (Unit, Integration, System and Black box) Microsoft Professional suites (Excel, PowerPoint, Map Point, Projects, Outlook etc.), VisualSlick Editor
Products Specialties: CMTS, DPI, OSS, BSS, Network and VoIP monitoring, Call Servers, SBC, PCMM Policy Servers, PCRF, DMS100, Customer billing integrations, Provisioning, Cable Modems, E-MTAs and Voice Gateways(Arris Surfboard, TM802, TM862, TM 604 etc.), Cisco routers (Cisco 2610), Firewalls (ASA 5505)and switches(Cisco 4507, 6509, 3560) etc.
 

Patents: 1) Providing multimedia services over cable network (Publication number US 20050078689 A1), 2) State machine for providing dynamic quality of service in a cable network ((Publication number US 20050078688 A1)
 

CableLabs® standards:

1)       Converged Control Plane for Video Architecture (Document will be published in near future) – Consultant to CableLabs (Project Lead).

2)       PacketCable 2.0 Quality Of Service Architecture Technical Report (PKT-TR-QoS-V02-061013) - Lead Editor

3)       PacketCable 2.0 Quality Of Service Specification (PKT-SP-QOS-I02-080425) – Contributor

4)       ECR and ECN reviews on reflectors and internal company meetings

5)       Participation in interoperability testing.

6)       PacketCable certification efforts on behalf of ADC Telecommunicaiton.

 

Title: Consultant at Fidelity Investment (March 2015 – present)

Staffing Company: Curate Partners LLC, Client: Fidelity Investment

Location: Boston, MA.

Responsibilities:

1.                       Secured Unified Communications conferencing (edifire.com) Operations and Tier 3 customer support.

a.   Tier 3 customer support involves the highest level engineering support before an issue is escalated to VP/CTO office.

b.   Extensive analysis and reporting of different customer conferencing issues related to voice, video, and presentation, using wireshark, syslogs, IETF RFCs and standards (SIP, H.264, RTP, RTCP, TLS, VP8), Oracle SBC and Cisco TelePresence Management (TMS) solutions, Skype and WebRTC.

c.   Documentation of operations known issues.

d.   Pager duties to address field system issues.

e.   Customer support ticketing process flow definitions in Jira.

f.     Agile software development environment with sprint releases every two weeks.

 

Title: Consultant at CableLabs® (Architecture and Interface Specifications Lead) (June 2014 – December 2014)

Staffing Company: NextGen Resources, Client: CableLabs® Louisville, CO

Location: Work from home (Travel to CableLabs headquarter, MSO headquarters).

Responsibilities:

2.                       Converged Control Plane For Video Project.

a.   Co-ordination and presentations to MSO’s (Comcast, Cablevision, Charter etc.) and Vendors (Cisco, Arris etc.).

b.   Use cases development (concept, call flows, architecture and interface specifications).

c.   Led, completed and delivered for publication the Architecture and Systems Requirement documents.

d.   Completed the basic templates for all required interface specifications and best practice guides.

e.   Analysis of latest Resource Manager Interface specification for seamless integration with the project.

f.     Analysis of CCAP, QAM, IMS, VoLTE, VoIP, WebSockets, Multimedia and CVP-2 platforms for seamless integration with the converged architecture.

g.   Organize and lead weekly working group conference calls as well as regular R&D calls.

h.   CableLabs® conference and face to face meetings.

 

Title: Independent Contractor (Voice, Video and Data Network operation) (July 2013 – June 2014)

Clients: Vyve Broadband (July 2013 – June 2014), NuLink Digital (Oct 2013 – Dec 2013)

Location: Work from home. Local systems and headends (Cable MSO markets in Alabama, Colorado, Florida, Georgia, Louisiana, Oklahoma, Tennessee, Texas and Wyoming)

Responsibilities:

1.                       DOCSIS3.0 launches in various systems.

a.   Cable Modem and E-MTA pre-deployment testing and certifications.

b.   DOCCSIS3.0 compliant M-CMTS and I-CMTS scenarios, EdgeQAM, Timing server and RF switch configurations to support upstream and downstream channel bonding, DOCSIS load balance.

c.   Project management and coordination with local system teams, billing, provisioning and voip vendors.

d.   Network capacity planning based on market specific subscriber growth and HSD usage pattern (hourly, daily, weekly, monthly and yearly).

e.   New Provisioning server enhancement and certifications.

2.                       Headend, network design and planning, vendor analysis and CableLabs® specification reviews for DOCSIS3.1 and CCAP for long term phased migration.

3.                       IMS, VoLTE and PacketCable2.0 aligned VoIP peer network/vendor/customer analysis

4.                       VOIP service provider migration from Big River Telephone and Wide Open West platforms to Cloud Based Platform (Alianza) for residential (SIP/MGCP) and commercial (SIP Trunk, multi-line EMTAs) – planning, analysis, vendors management and support.

5.                       Extensive use of Microsoft Excel, visio, ppt for subscriber analysis, network designs and system configurations.

6.                       VoIP bootfile optimizations to support different speed tiers up to 105Mbps download and 25 Mbps upload.

 

Title(s): Director, Technical Services (Network and IT operation) & DOCSIS and VoIP Architect

Company: James Cable LLC (now Vyve Broadband)

Period: May 2009 – July 2013

Location(s): Corporate office: Braintree, MA, USA; Local systems and headends (Rural cable markets in Alabama, Colorado, Florida, Georgia, Louisiana, Oklahoma, Tennessee, Texas and Wyoming)

Achievements:

·   HSD and IP Network: 1) Companywide network, server, help desk, data security and disaster recovery management. 2) Router, Switches (Cisco 6500 series), CMTS (Cisco, ADC) analysis, deployment and maintenance. 3) DPI device selection (Procera), network design and deployment. 4) Network planning using IP address management, subnets, DHCP, DNS and active directory. 5) Network capacity management, 6) Infrastructure forecasting and budgets, 7) Circuit contract reviews, 8) Circuit upgrades (Metro-E, OC-3, OC-12 etc.) depending on the market, 9) IPV6 deployment analysis and IPV4 to IPV6 migration plan, 10) Temperature and humidity measurements product deployment and maintenance, 11) UPS/battery backup deployment, monitoring(Seldon Continuity monitoring) and maintenance, 12)Network security, 13) Network reliability increased from 91% to 99.9%. 14) Internet speed offering increased from 1.5 Mbps to 105Mbps downstream in selected markets. 15) Network performance and failure monitoring and follow up, 16) Application monitoring and analysis using DPI systems.

·   VoIP and Telecommunication Network: 1) Architect, design, implementation, testing (OAM&P and call features), launch and management of PacketCable based VoIP (SIP and MGCP/NCS) services in major markets (OK, LA, TN, GA and WY). Subscriber growth (0 to ~25K). 2) Management guidelines (Business/Residential customer requirements analysis, Provisioning, deployment, troubleshooting, escalations). 3) Telecommunication System (In house and cloud based Hosted PBX) operations across the company.

·   DOCSIS Network: 1) DOCSIS3.0 launch to provide tiered services up to 105Mbps downstream and 25Mbps upstream on large subscriber markets. 2) Companywide internet speed offering upgrades from 1.5Mbps to 18Mbps download and up to 5Mbps upload speeds, including bundled services. 3) Companywide upgrade from QPSK to 16QAM modulation in upstream. 4) Companywide upgrade to 256QAM downstream. 5) DOCSIS capacity management. 6) Load balance (static and dynamic) depending on the market and node congestions. 7) SNR improvements in plants (25db average companywide). 8) Modem and EMTA boot files recommendations and upgrades. 9) Sweep to clean impulse noise conditions. 10) Modems and EMTAs power level adjustments. 11) DOCSIS1.1/2.0/3.0 modems certifications and deployments. 12) Deployment and management of commercial (direct fiber) and residential HSD services.

·   Project and Product Management Successes: 1) Technical due diligence and acquisitions of two cable systems from Charter (TV, HSD and SIP based VoIP systems). 2) Provisioning system migration (OSS4 to BBX Cloud based broadband provisioning). 3) Billing system migration (Amdocs to GLDS cloud based billing management system) 4) DPI device selection (Procera), network design, deployment and maintenance. 5) VoIP launches. 6) Internet circuit and bandwidth upgrades. 7) DOCSIS upgrades. 8) Backhaul maintenance and upgrades.

·   Definition of ordering, provisioning and billing interfaces for HSD and VOIP deployments.

·   CapEx planning and Asset inventory management

·   Data center and NOC activities: 1) Network device monitoring (PRTG), 2) Backups (Symantec, QNAP and KiwiCat tools), 3) VPNs across the company, 4) Microsoft Exchange for email communications, 5) Power supply monitoring in VOIP markets using Seldon systems Continuity product. 6) Network health monitoring using Intermapper, 7) Procera policy enforcement servers for internet application analysis and statistics, 8) Company software and document repository, 9) Data center selection and contract negotiation, 10 On call NOC duties to provide 24*7 network support.

·   Law enforcement: 1) CALEA support, 2) Network Abuse notifications and copyright infringement handling.

·   Vendor relations, contracts, management and communications: 1) Product analysis, qualification, verification and deployment of products from IBBS, BRT, Knology, Arris, Seldon, Procera, Intermapper, PRTG, GLDS, Sprint, AT&T, Verizon, Suddenlink, COX. 2) Device order management, 3) Agile environment, 4) SaaS

·   Training: HSD, VoIP and network provisioning, troubleshooting and maintenance.

·   Internal management and technical support: 1) Schedule and work on different maintenance works across the company, 2) Coordination and response to inquiries and issues from field staff, call centers, and company management and executives. 3) IT support at corporate office: a) New and terminated employees email additions and deletions using active directory, b) Desktop support

Title: Consultant

Company: Symphony services, Client: Airvana; Period: February 2009 – April 2009

Location: Chelmsford, MA, USA, Technology: CDMA

Achievement:

·   SQA of ARP and routing interfaces of radio network controller (RNC 9000 series).

Title(s): Senior Principal Engineer & Product Manager

Company: Ellacoya Networks->Arbor Networks; Period: August 2004 – January 2009

Location: Merrimack, NH & Chelmsford, MA

Programming language: C, C++, Java, SQL, Platform: VxWorks RTOS, Ellacoya 4k, e30 and e100, Visual Slick editor, Linux, Ixia, Smartbits, Empirix, Wireshark

Achievements:

·   Software Architect – PCMM based Policy Server: 1) Detailed product requirements, 2) Definitions, design and interfaces of different server components, 3) Integration test support, 4) Software development using C, C++, Java, SQL, Linux, BSD and VxWorks environment, 5) Software release management using CVS, 6) Agile environment

·   Software Quality Assurances and vendor integrations on e4k and e100 DPI platforms: 1) Camiant and Sandvine Policy Servers, 2) PacketCable Multimedia Application Manager component, 3) Voice Quality Reporter (VQR), Reporting Manager, Usage Manager and Configuration Manager Application’s involving Oracle database. 4) G.711, G.729 and G.722 codecs, AMR-WB, H.264.

·   Product Management: 1) Requirement definitions of PacketCable Multimedia Application Manager, Policy Server, Voice Quality Report (VQR) for G.711, G.729 and G.722 codecs, AMR-WB, IMS Diameter Gy interface, real time quota tracking. 2) Internal and external communications, agreements on defined requirements based on MSO needs. 3) Customer demos related to PacketCable and 3GPP applications. 4) Proxied Call State control function (IMS/3GPP based) element (Session Border Controller (SBC)) high level requirement definitions, 5) Business plan for Internet trend analysis product including - i) Technology, competitors and collaborator SWOT analysis, ii) Market research, iii) Technology capture analysis, iv) Financing analysis including cash flow, ROI and break even analysis, v) Market growth rate projection and profitability projection, vi) Pricing analysis, vii) Competitor analysis, viii) Technology uncertainty analysis, ix) Barrier of entry analysis, x) Business model development

·   CableLabs and standard activities: 1) IMS/3GPP requirement definitions and analysis, 2) Attended conferences. 3) Presented numerous ideas identifying DPI suitability in next generation networks. It also included requirement definitions for SIP, H323, MGCP based products suitable for Proxied Call State control function (P-CSCF - IMS/3GPP based) element (Session Border Controller (SBC)).

·   ISO 9001certification activities.

Title(s): Senior Software Engineer & Senior Project Software Engineer

Company: ADC Telecommunications Inc. ->BigBand Networks Inc; Period: June 2001 – August 2004

Location: Westborough, MA, USA; Programming language: C, C++, Java; Platform: VxWorks RTOS, Cuda CMTS, Visual Slick editor, Linux, Ixia, Smartbits, Ethreal/Wireshark

Achievements:

·   Patents: Two patents for providing dynamic quality of services over cable television network.

·   Software lifecycle (requirement, design, development, testing, integration): 1) PacketCable1.0 COPS, Gate and QoS management function. 2) PacketCable1.5 (PCMM) COPS, Gate and QoS management functions. 3) TCP-IP and UDP software stack optimizations in order to support real time mission critical applications such as voice and multimedia. 4) Design of IpSec, Record keeping, and electronic surveillance (CALEA) components based on PacketCable specifications, 5) Initial PacketCable product validation with Nortel, CedarPoint and Siemens CMS’s

·   CableLabs activities: 1) Participation in PacketCable standard meetings, conferences and interoperability events. 2) PacketCable1.0 certification achieved in first submission.

·   Technical lead: 1) Integration effort for a successful PCMM demo incorporating BigBand video streaming application service, Sandvine Policy Server and ADC Cuda CMTS systems. 2) Multi vendor PacketCable certifications efforts at CableLabs (USA) and tComLabs (Europe).

Title: Software Analyst Consultant

Company: Sun Technologies; Client: Spike Broadband Inc; Period: April 2001 – May 2001

Location: Richmond, VA

Platform: VxWorks RTOS, Spike Broadband CMTS prototype

Achievements: System testing of 1) DOCSIS1.0 modems and DOCSIS 1.1 and PacketCable1.0 EMTA registration. 2) DQOS service flows

 

Title: Software Analyst Consultant

Company: SoftLabs; Client: Telcordia Technologies; Period: January 2001 – March 2001

Location: Piscataway, NJ

Programming language: C; Platform: Telcordia’s ISUP and SS7 component

Achievements: 1) SS7 software bug fixes.

 

Title: Software Analyst Consultant

Company: Sun Technologies; Client: Lucent Technologies; Period: May 2000 – January 2001

Location: Holmdel, NJ, USA

Programming language: C, C++; Platform: VxWorks RTOS, Lucent CMTS, Linux, And Tornado

Achievements: 1) PacketCable1.0 COPS protocol test simulator for testing of PacketCable MGCP and COPS call control messages between CMTS and CMS - Gate QoS Controller (PacketCable1.0 authorization and resource manager interfaces). 2) Testing of Dynamic quality of Services (DQoS) on DOCSIS1.1 service flows on CMTS. 3) Testing of DOCSIS1.1 service flows. 3) Software high level design and prototype of PacketCable1.0 gate to gate messaging.

 

Title: System Analyst

Company: TCS; Client: Nortel Networks; Period: September 1997 – April 2000

Location: Mumbai, India and RTP NC, USA

Programming language: Protel and C; Platform: DMS100

Achievements: 1) Technical leader for research, design and development of display text engine for Nortel ISDN BRI phones operating in conjunction with DMS100 switch. 2) Development of ISDN BRI test tools. 3) System performance enhancement of Nortel Network’s DMS 100 switches. 4) Training, mentoring and performance reviews of team members.

Title: Summer Intern; Company: Center for Development of Telematics (C-DOT) Bangalore, India; Period: May 1996 – July 1996

Achievements: 1) Training on basic telecommunication system, 2) design of basic hardware platform for computer telephony integration (CTI).

 

Education: 1) MBA: Babson College - Franklin W. Olin Graduate School of Business: 2005 – 2008, 2) MS: Computer Science (Concentration in Computer Communication Networks): Worcester Polytechnic Institute: 2001 – 2003, 3) BE: Electronics & Communication Engineering: Birla Institute of Technology: 1993 – 1997, 4) CCNA (crash course – 5 days at ADC Telecommunications).